Terms and Conditions

Making a booking

  • You can request a booking online by using our online booking tool, however this booking is not confirmed until we have checked all the details and processed payment. If you would rather speak with an actual human to make your booking, we would be delighted for you to call us on 01496 820243.
  • Once we have checked the details of your booking and collected payment from your card, we will send you a booking confirmation email. Sometimes these go into email spam folders. It is your responsibility to check that the booking confirmation email reflects your requirements and please keep your booking I.D. number to hand. Should you require twin beds, please contact us directly.
  • All reservations are subject to full payment upon booking (by Visa, Mastercard or American Express).
  • The price for the premium family room assumes two adults sharing with two children under the age of twelve. Children stay for free and are charged for meals as taken.
  • We do not pay commission to travel agents. Travel agents wishing to charge commission should add this to our advertised prices before quoting their client.

Rather than book online, please call us if…

  • You wish to book a family room for a family including two children under 12.
  • Group hotel bookings: for 3 or more rooms, please contact us direct to book.
  • Please also contact us if you require a twin bed in your hotel room, rather than a double.

Cancellation policy:

  • To secure your reservation we require payment for the whole booking in full. If this needs to be cancelled for any reason 80% of this payment is refundable up to 60 days prior to arrival and if given less than 60 days notice of cancellation, no refund will be issued.

Payment

  • All prices include VAT at the standard rate and do not include any service charge. A 10% service charge (at 0% VAT) will be added to meal bills of hotel guests. 100% of this service charge are distributed amongst staff and these are independent to their wages.
  • In the unlikely event of any damages to your room, costs plus VAT will be charged.

Cancellation

  • A reservation constitutes a binding contract which, in the case that you cannot travel, must be cancelled in writing (usually email).
  • If you cannot travel due to ferry arrangements, adverse weather conditions or other reasons, our booking conditions still apply. We recommend that you request a note from the relevant ferry company that you can present to your travel insurance company. We also advise that, subject to availability, your booking may be transferred to another suitable date.
  • In the event of any necessary changes to your reservation we recommend that you and your party have suitable travel insurance.

Damage

Cost of damages or any missing items will be charged at cost + VAT.

Smoking is not allowed inside the hotel and a fee of £100 will be charged to any guest who smokes in their room. Vaping will set off the smoke alarms and as such is also prohibited inside the hotel.