Get comfy - these are our booking conditions...
MAKING A BOOKING
- You can request a booking online by using our online booking tool but this booking is not confirmed until we have checked all the details and processed payment. If you would rather speak with an actual human to make your booking we would be delighted for you to call us on 01496 820243.
- Once we have checked the details of your booking and collected payment from your card we will send you a booking confirmation email. Sometimes these go into email spam folders. It is your responsibility to check that the booking confirmation email reflects your requirements.
- All reservations are subject to full payment upon booking (by Visa or Mastercard). Your card details will be securely retained as security against extras while you are here. We do not retain card details beyond your stay, so even if you have stayed with us before we will ask you for card details.
- The price for the premium family room assumes two adults sharing with two children under sixteen. Four adults sharing will be charged for one premium and one standard ensuite room.
- Two premium ensuite double rooms can also accommodate families of three or four. Children aged between five & twelve in either of these rooms (or in extra beds in any room) are charged at £7.50 per night, with under 5's free of charge. Additional adults and young people (13+) in these or other rooms are charged £30 per person.
- We do not pay commission to travel agents. Travel agents wishing to charge commission should add this to our advertised prices before quoting their client.
- Payments with corporate cards are subject to a 2.5% surcharge.
RATHER THAN BOOK ONLINE, PLEASE CALL US IF...
- You would like to book a room with an extra bed in
- You wish to book the family room for a family including two children under 16
- Your party requires more than five rooms
GROUP BOOKINGS of four or more rooms are subject to the following conditions, payment and cancellation policy:
- Upon booking, the guest is liable for 50% of the booking cost (although, as with all bookings, 100% is payable upon booking). Between the date of payment and eight weeks before the start of the booking itself, up to 50% of the value of the original booking can be cancelled with no penalties.
- Eight weeks before the start of the booking, the guest becomes liable for a further 25% of the cost. Between this date and fourteen days before the start of the booking, up to 25% of the rooms can be cancelled without penalty.
- Fourteen days before the start of the booking, the guest assumes liability for the remaining 25% of the booking.
- It is not our intention to benefit from cancelled bookings, but more to protect our business from factors outside our control. If, therefore, we are able to resell cancelled rooms, we will do so, and we will reimburse the original customer appropriately. This might mean that you will not know if you are due a refund until the last minute (because occasionally we do get last minute bookings here).
- All prices include VAT at the standard rate and do not include any service charge. An optional 10% service charge (at 0% VAT) will be added to meal bills of hotel guests. Guests who leave without checking out in person will have this service charge added to their bill unless they tell us otherwise in advance, and it is non-refundable. 100% of service charges are distributed amongst staff and these are independent of their wages.
- Payments made with a corporate card will incur an additional 2.5% charge.
- In the unlikely event of any damages to your room, costs plus VAT will be charged to the card the reservation is made with.
- Upon check-out, you do not need to pay with the card that you made the reservation with.
(See Group Bookings section above for cancellation of group bookings).
- A reservation constitutes a binding contract which, in the case that you cannot travel, must be cancelled in writing (usually email) at least seven days prior to the start of the reserved period in order to secure a refund.
- If you cancel your booking at short notice or do not turn up we will endeavour to resell the room(s) and your cancellation/no-show charge will be minus the price of any rebooking. Because we occasionally get last minute bookings, we might not be able to tell you until the last moment whether or not we are able to give you a refund.
- Charges associated with corporate cards are not subject to refund.
- If you cannot travel due to ferry arrangements, due to adverse weather conditions or other reasons, our booking conditions still apply. We recommend that you request a note from the relevant ferry company that you can present to your travel insurance company.
DOGS (and other pets)
We regret that, other than guide dogs, no pets or other animals (including Elvis, the village cat, who will do everything he can to persuade you otherwise) are allowed in the guest bedrooms, dining room or lounges. Well-behaved dogs are welcome in our public bar, provided they are kept off the seats, on a lead and at heel.
CORONAVIRUS RISK MANAGEMENT
In accordance with legal requirements for hospitality venues we carried out an in-depth risk assessment before reopening after lockdown. Inevitable changes to our operation are now in place and guests are asked to adhere to these in order to keep themselves, other guests, our staff and wider community at minimal risk.
- In accordance with Scottish Government guidelines, we will be operating with 1m social distancing in place.
- When you get here please be mindful of other arrivals (most guests come off the same ferry) and wait outside or in the porch if there is already a group checking in. Our building is very old with not much room in places.
- After you check-in we will direct you towards your room but not accompany you there.
- You must wear face coverings while moving around the hotel (not at your table).
- If you would like your room refreshed during your stay you must vacate your room by 9.30am, leaving all windows partially open, toilet flushed and bathroom door open. If you require a change of towels, bin or tea-tray top-up but would rather staff do not enter your room please ask any of our staff at reception, breakfast or dinner to arrange this.
- As we have so few tables we ask you to book specific times for dinner and breakfast.
- Mixed household groups will be seated in line with the government guidelines at the time.
- Due to the need to socially distance our chefs we are operating with fewer at a time than usual. We are therefore helping them out as much as possible by taking pre-orders when guests are in a position to do this. Daily specials can be viewed here.
- To limit our guests' exposure to others, only hotel guests are permitted through the main entrance of the hotel.
- In turn this means that the pub's four tables are the only tables on the island that locals and other visitors can book. Hotel residents will be reserved tables in the dining room or lounge bar.
- We do not have a public toilet facility in the hotel, except in the pub. Please use the facilities in your room.
- If you wish to book a pre-dinner (4pm-5.30pm) or after dinner (9.30pm-10.30pm) slot for drinks in the pub please ask at reception or book online here. Payment is by card only (and of course you can still charge drinks and food to your room).
- On the morning of your departure please open your bedroom and bathroom windows wide to allow fresh air to circulate.
You should also familiarise yourself with the Scottish Government’s advice to customers of tourism and hospitality businesses, here.
- Wear face coverings
- Thoroughly clean your room before your arrival, steaming soft furnishings and wiping touch-points with a Covid-safe cleaning solution.
- Remove some items from the hotel bedrooms such as the blankets, cushions, binoculars, books and guest information folder. When you check in we will give you a web address at which to find our guest information folder.
- Follow physical distancing guidelines between ourselves as a team too.
- Follow strict personal hygiene procedures, washing our hands properly and frequently to minimise risk to our customers.
If you develop coronavirus symptoms while on Jura you will need to immediately self-isolate in line with government guidelines. Those who have been in close contact with you will too – usually this means seven days for the one with symptoms and fourteen for those with them, but please refer to the official guidelines for details.
If you are symptomatic it is imperative that you do not travel on the Calmac ferry. We will shuffle bookings around, cancelling where necessary, to ensure your room is available for you to remain in but unfortunately you will need to remain in your room. This will be at your own cost which must be paid upfront. We will deliver meals to your bedroom door and work with you to ensure that you are comfortable.